Returns & Warranties

Free 60 Day Returns

Personalised Items: We are so confident you will be delighted with the quality of the engraving or embossing; however, if you are not completely satisfied, we are happy to arrange an exchange or refund for you.

Non-Personalised Items: You can return items for any reason within 60 days of receipt for a full refund or exchange (excluding original postage fee). Item(s) must be returned in an unused condition within its original packaging. Click the button below to start your return process.

 

Our UK Returns Page on Royal Mail

 

Free Collection (No Printer Required): Book a collection from your doorstep, office or safe place. Royal Mail will bring the label to you.

Drop off (No Printer Required): If you don't have a printer, you can drop it at your Post Office by generating a QR code. Please check that your post office has printing facilities first here.

Drop off (Printer Required): If you have a printer, you can drop it at your local Post Office or Parcel Postbox.

 

Returns from outside the UK will need to pay return postage.

  

Warranty

All Leatherman multi tools, pocket tools and rescue tools sold by Multi-Tool-Store carry a 25 year manufacturer’s warranty.

 

The warranty does not require a reciept of purchase and all tools are covered by the warranty. Please download the form below, package with your tool securely and send to the address on the form.

 

The form for faulty Leatherman products and returns can be downloaded here

 

Multi-Tool Store does not stock all replacement parts and any spare blades, nor does it offer a repair service. Enquiries of this nature should also be directed to the UK distributor.